FAQ 

A new Ball Seed printed catalog is launched every two years around mid-June. You will first see a virtual catalog at our websites to View & Download, and use for quick-reference from your mobile devices.

To request a printed catalog, please visit our online form to provide your delivery information. You can also reach out to your Ball Seed sales representative. Thank you for your interest in our products! 

You can sign up for our Ball Seed marketing emails by filling out the form at the link below.

Sign up for emailed news and updates.

The Ball Seed image library is readily available for promotional use with hi-res downloadable images. Photos may not be licensed or resold. The correct variety name and series name must be listed with any reproduction.

You can also request images from our Image Archivists by emailing the Ball Photo Library at photolibrary@ballhort.com.

Ball Seed is happy to offer marketing support for its products. Many Point Of Purchase (POP) signs, posters, cart banners, and bench cards can be ordered through our graphics partners, ordered through WebTrack, or requested through your grower and sales representative.

Browse our Retail Support webpage to start, or reach out to our Sales & Marketing team members for assistance.

We probably do! Ball Seed offers the widest assortment of plant categories in the forms you need to succeed. Please use our Catalog Product Search through WebTrack to find availability. Our Site Search tool can also help you find resources on the products you're looking for.

The Ball Technical Services team has your back. You can browse our extensive list of online Production Guides and resources, or select a topic in our Tech Doc Library to help you find answers.

The Technical Services team can also respond to your specific questions by filling out our online request queue. 

You can get to know our experts and find even more resources for videos, podcasts, tools and more at our Technical Services webpage.

Thank you for your interest in our products! Ball Seed sells to the horticultural industry, with greenhouse customers across North America. If you are a home gardener, we are unable to sell directly to the public, but we encourage you to contact your local garden retail store OR search your favorite mail-order catalog companies for the flowers or vegetables you need.

Ball Seed builds great relationships with plant breeding companies and regional suppliers to help launch dozens of new plants each year. Visit our Literature webpage to see the latest catalogs, especially our New Varieties brochure, which features the latest new varieties available for sale. 

You can also sort by "New" within our WebTrack Catalog Product Search to see live availability on the newest introductions.

Ball Horticultural Company has a strong presence of breeding and distribution partners on six continents, and we encourage you to contact your regional distribution company for availability of plant products from Ball. You can locate your nearest distributor from the list at the Our Companies corporate webpage.

We sell many of the industry's best multi-liner mixed combinations from high-quality breeding companies, including the fantastic MixMasters multi-liners from Ball FloraPlant. Ball Seed also offers inspiration from our design experts through our Container Solutions team. Learn more and see highlights from their annual showcase at our Container Solutions webpage.

The general rule is to place your order for products right after their sales season. So for Poinsettias, the best time to order is January. That's when you'll have the best access to assortment and supply.

Our dedicated sales force through Ball Seed and Ball ColorLink is here to help you through your order process, including when to order certain product classes.

Please call our customer service department for assistance locating a sales rep in your area: 800 879-BALL.

Our Ball Seed Mum specialists have many answers! They encourage growers to place their Mum orders just after the season of sale, so aim for December to order Garden Mums.

In addition, our dedicated sales force through Ball Seed and Ball ColorLink is here to help you through your order process, including when to order certain product classes.

Please call our customer service department for assistance locating a sales rep in your area: 800 879-BALL.

Our Fiesta series of double impatiens is no longer available. This I. walleriana is susceptible to the devastaing disease Impatiens Downy Mildew (IDM) and the Ball FloraPlant breeding teams have developed a new, innovative series called Glimmer, which has high resistance to IDM.

Glimmer Double Impatiens include a beautiful array of colors and bicolors, with the same double blooms beloved in the Fiesta series. Glimmer in shade baskets and planters look fantastic! We highly recommend this substitution, as it has the same reliable supply from the Ball FloraPlant production farms.

Contact your territory manager with questions, or reach out to Ball Seed to place your order of preferred product forms.

Ball Seed offers a wide list of shade-loving varieties. Visit our Catalog Product Search link here for the latest availability. 

If you’re looking for specific product support from our tech services team, we have many great resources online for both Seed and Vegetative products.

Browse through those options as well as all of our production literature here.

You can also learn more about our Technical Services here and reach out to our experts directly by contacting them in our “Ask a Tech Question” queue.

Commercial greenhouse growers can explore plant culture, production guidelines, technical document categories and more through our Literature index here.

In addition, our Ball Seed Tech Support Team is standing by to help! Please reach out to our experts.

If you are a home gardener with a question about your flowers, we highly recommend reaching out to your local university extension office. They can provide you the most regional information on how to treat your plants. Find the USDA Co-Op Directory here. 

You're in luck! We have a Technical Services team with decades of experience to help you through your toughest obstacles in the greenhouse. You can learn more about this service at our Technical Services webpage.

The Technical Services team also offers on-demand tech training, playlists of videos at our YouTube channel, and social media Facebook Group for peer support from other greenhouse business owners, and an ever-growing Tech Doc Library where you can find answers 24/7.

Can't find what you need? Ask an expert here and we'll connect with you.

Lewis mites (Eotetranychus lewisi) are not considered a major pest of floriculture crops, but they appear in North American greenhouses periodically – often on poinsettias. Infestations early in the crop cycle can be managed with minimal impact to crop quality.

Our Technical Services team has developed a LEWIS MITE MANAGEMENT GUIDE to help you scout your poinsettias and ramp-up control measures.

Download the guide here --> Lewis Mite Management

The fastest way to get an answer from our customer service team is to call us during business hours. Monday thru Friday, 8 am – 5 pm Central … 800 879-2255

Ball Seed also offers a live chat option through our WebTrack online ordering service, and you can email our customer service team by filling out the form at our Contact Us page.

To reach a Ball Seed technical services team member, you can ask a question in our online queue.  

Your greenhouse can serve up the vegetables consumers are craving! The Ball Seed product assortment includes All-America Selections winners, retail branded programs from Burpee Home Gardens, and exclusive top-performing choices to help your business stand out.

Visit our Vegetables webpage to learn more and connect with our supply managers. To explore the Burpee program click here.

North American growers of all sizes are serviced by an expert and dedicated sales force through Ball Seed and Ball ColorLink.

Please call our Ball Seed customer service department for assistance locating support in your area: 800 879-BALL.

If you have forgotten or misplaced your Ball Seed customer number, you can fill out the form at this link and a customer service team member will contact you with your details.

You can always call our main phone number for immediate assistance: 1-800-879-2255

Seed is the foundation of our industry. Ball Seed is proud to reliably offer the widest selection of seed at the quality you expect. Our continuous improvement and investment in our seed testing, packaging, and delivery makes us the leading seed distributor in North America.

To place your order and check availability, please login to WebTrack or call our customer service teams at 800 879-BALL.

If you are a home gardener, we appreciate your interest in our products. However we support qualified greenhouse businesses in large commercial quantities, so we are unable to sell direct to the general public. Please connect with your favorite mail-order gardening catalogs to meet your needs. 

Beyond plants, plugs, seed and soil, Ball Seed supplies hardgoods products including lighting from Philips Lighting and machinery to help you save labor and other costs. 

Contact us to learn about our industry partners and to discuss financing to improve your greenhouse efficiencies. Click on the links below to explore:

• Lighting
• Soil
• Equipment

If you've forgotton or misplaced your Ball Seed customer number or WebTrack login, please fill out the form at this link and a customer service team member will contact you with assistance.

We absolutely do! Ball Seed cut flowers is powered by our Ball ColorLink team of customer service professionals ready to connect commercial field or greenhouse growers with top suppliers.

Explore our assortment from the industry's leading cut flower breeders, including PanAmerican Seed, Danziger, Syngenta, Ednie Flower Bulbs and many other top-quality producers.

To begin searching cut flower availability, visit our Catalog Product Search page.

Sounds like you're ready to place an order! You'll find live availability for all of our products at Ball Seed WebTrack. It's the easy, online ordering system that provides 24/7 access to instant ordering and delivery tracking.

Ball Seed WebTrack has got you covered, with the widest product assortment across all categories for greenhouse growers. The mobile app WebTrack To Go can even supply ordering assistance on-the-move. Find it on the App Store or on Google Play.

To log into WebTrack, please visit >>> https://webtrack.ballseed.com/Login

To become a Ball Seed customer and gain access to WebTrack, fill out the "new user" form to register your qualifying account.

Ball Seed WebTrack gets you what you need, when you need it.

You manage your labor by knowing when your product will arrive! Shipment Tracking is possible for every order you place on Ball Seed WebTrack. It's also available on your mobile phone with the WebTrack To Go app.

Check out this video and work faster, easier and sparter with Ball Seed WebTrack: https://www.youtube.com/watch?v=sDflyLE6Bko

Our pricing for seed is determined by several factors and can be impacted by volume purchased.

Customers can view their personal pricing in their WebTrack accounts. Our customer service team can also provide you an A to Z list of seed pricing for the current season. New pricing becomes available May 1 of each year.

Log into WebTrack to view the price link for each seed item, or contact Ball Seed customer service directly to obtain our seed price reference list.

Ball Seed is a leading distributor of horticultural products -- seed, plants, inputs, soil, lighting and equipment. Unfortunately, we do not sell directly to home gardeners. However, you can find the fabulous flowers we sell at your local garden center or through your favorite mail-order catalog and online retailers.

The Gardens at Ball in West Chicago, Illinois have been the evaluation and testing grounds for the world’s wealth of horticulture since 1933. Visits to The Gardens at Ball are encouraged for customers of Ball Seed and industry partners.

Garden writers, photographers or members of the press should contact Public Relations Manager Katie Rotella.

The Gardens at Ball are open to organized garden groups, such as master gardener groups and garden clubs, by appointment only, weekdays in August, between 8:00am and 4:00pm. Learn more about scheduling a visit at our corporate website.

Don't forget you can always tour our Gardens virtually through our online map here.

Our parent company, Ball Horticultural Company, encourages the next generation to explore the world of horticulture. Each year, internship opportunities are available in North America in our many business divisions: product development, research, sales, garden design, data science, and more.

Contact our corporate team to learn more about the opportunities for university students to expand their knowledge with Ball.

The ideal time to order any crop is immediately after the season in which it is sold. To help you plan ahead, Ball Seed has a handy resource guide to assist you!

Download our "When To Order" guide here or check out our other calendar resources at the catalog resources webpage.

We are sorry for any inconvenience you're having with our website tools. If you are looking to download a benchcard and are experiencing an error, please reach out to our friendly customer service team at 800-879-2255. They can assist you as our team works to fix our system.

Be ready with a list of varieties you are hoping to print, and we can provide you a bench cards solution... And thank you for your patience!